Business Analyst, ERP/CRM 

Business Analyst, ERP & CRM Implementation Programs

About the Opportunity 

Niethville is building business analysis capacity to support requirements gathering, process mapping, and testing across ERP and CRM implementation programs. 

Typical Projects You May Support 

• Discovery sessions with business and operational stakeholders 

• Requirements elicitation and documentation (BABOK-aligned) 

• Current-state and future-state process mapping 

• User story and acceptance criteria development 

• Fit-gap analysis against standard ERP or CRM functionality 

• Data requirements gathering for migration and reporting 

• Test case development and testing support 

• UAT coordination and defect triage 

• Stakeholder workshops and requirements sign-off facilitation 

• Change impact assessment by business unit 

• Business process documentation and standard operating procedures 

• Traceability matrix development linking requirements to test cases 

What We’re Looking For 

• 4+ years of business analysis experience on ERP or CRM implementation programs 

• Strong requirements elicitation and documentation skills 

• Comfort working directly with business stakeholders across functional areas 

• Public sector or regulated-industry implementation experience preferred 

Preferred Platforms 

Microsoft Dynamics 365, SAP, Salesforce, Oracle, general ERP/CRM familiarity 

Industry Experience 

Government, healthcare, financial services, education 

Professional Certifications 

CBAP, CCBA, or equivalent business analysis credential 

Security Clearance 

Reliability Status: typical minimum for public sector business analyst roles; Enhanced Reliability for select mandates. 

Why Join Niethville 

Business analysts working with Niethville are placed on named ERP or CRM implementation engagements tied to active bids, giving your requirements work a direct connection to delivery rather than sitting in an advisory-only capacity. 

Submit Your Profile

Complete the form below to apply for this procurement opportunity. Our team will review your credentials and contact you if your profile matches the client's bid requirements.

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Area of Expertise *

• Project Management
• Business Analysis
• ERP / CRM
• Microsoft 365 / SharePoint
• Cloud / Infrastructure
• Cybersecurity
• Data & Analytics
• AI / Emerging Tech

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